Found system low on Freon, recommend electronic leak detection:

         Client declined and will be responsible for all fees for return visit, no warranty for today’s service.

         Due to age of system, a replacement estimate is strongly suggested, see form:

         Adjusted Freon charge less than 3#, recommend evaluating again in a few days    for $$$$

                     Client accepted and return visit is scheduled,

                     Client declined return evaluation, no warranty on Freon repair/adjustment.

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Our procedure does not always require the use of gauges, our company adds Freon by weight versus charging by pressure or check by pressure/temperature, whenever possible.

 

Your home comfort system has experienced a failure and due to the reason(s) noted above we recommend obtaining an equipment replacement proposal prior to authorizing the repair.  Although your present system may have delivered years of reliable performance, all of its components are aging at the same rate and this failure could possibly be followed by additional breakdowns and questionable reliability.  Our company guarantees most repairs for one year including parts and labor however; this guarantee does not cover the failure of an unrelated item.

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In response to a customer saying “every time you do a tune up on my system you try to sell me something”

Well yes that is exactly what you want me to do, the industry is always changing and there are always new products that can make you more safe and comfortable, you don’t want me to ignore potential problems do you?

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If you are going to hold me accountable for the results of the service I am doing today, you will have to trust me with the process. Will you trust me to correct this for you?

 

“IF YOU ARE GOING TO HOLD ME RESPONSIBLE FOR THE RESULTS, YOU HAVE TO TRUST ME WITH THE PROCESS”

 

Will you trust me to complete this project for you?